✈️ How can we help you?

Find answers to common questions about flights, hotels, cars and activities

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Searching

How to find the best flights

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Prices

Understanding flight prices

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Bookings

How booking works

🔍 Searching for Flights

How do I search for flights on FlightsInsight? ▼

Enter your departure city, destination, travel date and number of passengers in the search form on our Search Flights page. Click Search Flights and we'll show you available options from multiple airlines.

Can I search for return flights? ▼

Yes! On the Search Flights page click the "Return" tab before searching. Enter your return date and we'll show you round-trip options.

What is multi-city search? ▼

Multi-city lets you book flights with multiple stops — for example Lisbon → London → Paris → Lisbon. Click the "Multi-city" tab on the search form and add up to 4 flight legs.

Why do I need to select airports from the dropdown? ▼

Our search uses IATA airport codes to find flights. Start typing your city name and select the correct airport from the dropdown list that appears. This ensures accurate search results.

Can I search for flights for children and infants? ▼

Yes! On the search form you can select the number of adults, children (2-11 years) and infants (under 2 years). Prices shown include all passengers.

Can I search for business or first class? ▼

Yes! Use the Cabin dropdown on the search form to select Economy, Premium Economy, Business or First Class.

💰 Prices

Why do prices change so often? ▼

Flight prices are dynamic and change constantly based on demand, remaining seats and time before departure. Prices shown are real-time and may differ slightly when you proceed to book.

Are the prices shown the final price? ▼

Prices shown on FlightsInsight are sourced from our partner providers. The final price including all taxes and fees will be confirmed on the booking site (Kiwi.com or Aviasales) before you pay.

Can I change the currency? ▼

Yes! Click the currency button in the top right of the header to select from 20 currencies including EUR, USD, GBP and more. Prices will update automatically.

When is the cheapest time to fly? ▼

Generally Tuesday and Wednesday departures are cheapest. Booking 6-8 weeks in advance for short-haul and 3-6 months for long-haul usually gets the best prices. Avoid school holidays and peak seasons.

🎫 Bookings

Does FlightsInsight sell tickets directly? ▼

No — FlightsInsight is a flight comparison site. We show you the best available prices from our partners. When you click "Book", you are redirected to the airline or booking site (such as Kiwi.com or Aviasales) to complete your purchase.

How do I book a flight I found on FlightsInsight? ▼

Click the "Book on Kiwi" or "Book on Aviasales" button next to the flight you want. You will be taken to the partner site where you complete the booking and payment securely.

I booked a flight but have a problem. Who do I contact? ▼

Since bookings are completed on partner sites (Kiwi.com, Aviasales, etc.), please contact their customer support directly for booking issues, cancellations or refunds. We are not able to modify or cancel bookings made on third-party sites.

Can I cancel or change my flight? ▼

Cancellation and change policies depend on the airline and the fare type you booked. Please log in to the booking site where you made your reservation (Kiwi.com or Aviasales) to manage your booking.

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Searching

Finding the right hotel

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Prices

Understanding hotel rates

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Bookings

How hotel booking works

🔍 Searching for Hotels

How do I search for hotels on FlightsInsight? ▼

Click the Hotels tab on the homepage search widget. Enter your destination, check-in and check-out dates and click Search. You will be taken to Skyscanner with your search pre-filled.

Which hotel booking sites does FlightsInsight use? ▼

We currently redirect hotel searches to Skyscanner Hotels which compares prices from hundreds of booking sites including Booking.com, Hotels.com, Expedia and more to find you the best deal.

Can I search for hotels for multiple rooms? ▼

Yes — once you land on Skyscanner Hotels you can adjust the number of rooms and guests for your search.

💰 Hotel Prices

Are hotel prices per night or total? ▼

Hotel prices on comparison sites are usually shown per night. The total for your full stay will be displayed before you confirm your booking.

Do prices include taxes and fees? ▼

Some hotels show prices excluding local taxes. Always check the final price breakdown before confirming your booking on the partner site.

🏨 Hotel Bookings

Does FlightsInsight book hotels directly? ▼

No — we redirect you to Skyscanner Hotels where you can compare and book. All bookings are handled by Skyscanner and their partner sites.

I have a problem with my hotel booking. Who do I contact? ▼

Please contact the booking site where you completed your reservation (e.g. Booking.com, Hotels.com). They will be able to help with changes, cancellations and refunds.

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Searching

Finding car rentals

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Bookings

How car rental booking works

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Tips

Getting the best car deal

🔍 Searching for Car Rentals

How do I search for car rentals? ▼

Click the Cars tab on the homepage search widget. Enter your pick-up location, pick-up date and drop-off date then click Search. You will be redirected to GetRentacar.com with your search details.

Which car rental companies are available? ▼

We redirect car searches to GetRentacar.com which compares prices from major rental companies including Hertz, Europcar, Sixt, Avis, Budget and many more worldwide.

Can I pick up and drop off at different locations? ▼

Yes — one-way rentals are available on GetRentacar.com. You can specify different pick-up and drop-off locations once you arrive on their site.

🚗 Car Rental Bookings

Does FlightsInsight book car rentals directly? ▼

No — we redirect you to GetRentacar.com where you compare and complete your booking. All rentals are handled by GetRentacar and their partner companies.

I have a problem with my car rental. Who do I contact? ▼

Please contact GetRentacar.com customer support directly for issues with your car rental booking.

💡 Car Rental Tips

What documents do I need to rent a car? ▼

You typically need a valid driving licence, passport or ID, and a credit card in your name. Some countries require an International Driving Permit. Always check the requirements for your destination before travelling.

Is insurance included in the rental price? ▼

Basic insurance is usually included but may have a high excess. It is recommended to take additional Collision Damage Waiver (CDW) coverage for peace of mind. Check the full insurance details before booking.

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Searching

Finding things to do

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Bookings

How activity booking works

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Tips

Getting the most from activities

🔍 Searching for Activities

How do I search for activities? ▼

Use the Activities tab on the homepage or visit our Activities page. Enter your destination and travel dates to see top-rated local experiences powered by Viator.

What kind of activities are available? ▼

We show tours, day trips, museum tickets, food experiences, outdoor adventures, cultural experiences and much more for destinations worldwide through our partner Viator.

Are activities available for all destinations? ▼

We show activities for thousands of destinations worldwide. If no results appear for your destination it may not yet be covered by our partner Viator in that specific area.

🎯 Activity Bookings

Does FlightsInsight book activities directly? ▼

No — clicking an activity redirects you to Viator.com where you can get full details and complete your booking securely.

Can I cancel an activity I booked? ▼

Cancellation policies vary by activity. Many Viator activities offer free cancellation up to 24 hours before. Check the specific activity's cancellation policy on Viator before booking.

💡 Activity Tips

How do I find the best activities for my trip? ▼

Our activities are sorted by traveller rating so the top results are the most highly recommended. Read reviews on Viator before booking to make sure the activity suits your interests.

Should I book activities in advance? ▼

For popular activities like skip-the-line museum tickets, guided tours and day trips it is strongly recommended to book in advance especially during peak season as spots fill up quickly.

👤 My Account

How do I create an account? ▼

Click the Login/Register button in the header and select Register. You can sign up with your email or use Google Sign In for quick access.

How do I log in with Google? ▼

On the Login page click the "Sign in with Google" button. You will be asked to authorise FlightsInsight to access your basic Google profile. No password needed.

I forgot my password. How do I reset it? ▼

On the Login page click "Forgot Password" and enter your email address. You will receive a password reset link. Check your spam folder if you don't see it within a few minutes.

How do I delete my account? ▼

To request account deletion please email us at contact@flightsinsight.com with the subject "Account Deletion Request" and we will process it within 7 business days.

Is my personal data safe? ▼

Yes. We take data privacy seriously. Please read our Privacy Policy for full details on how we collect and use your data.

📧 Contact Us

Can't find the answer you're looking for? We're here to help. Please note that FlightsInsight is a flight comparison site — for issues with specific bookings please contact the booking provider directly (Kiwi.com, Aviasales, Skyscanner, Viator or GetRentacar).

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Email Support

For general enquiries and feedback

contact@flightsinsight.com

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Response Time

We aim to respond within 24-48 hours on business days

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Booking Issues

For flight booking support contact our partners directly:

Kiwi.com Aviasales Skyscanner Viator GetRentacar